Refund Policy

If you request a refund within 24 hours of a charge, we will approve a full refund of that charge — no questions asked. Requests made after 24 hours are outside this window (see Section 4).

This applies to your first subscription charge, renewal charges, and one-time credit add-on purchases. To keep it fair, refunds may be declined only where a workspace has clearly abused the window — for example, buying credits, consuming a large share of them, and then requesting a refund.

Paid plans may start with a 7-day free trial. You are not charged during the trial, so simply cancel before it ends to avoid any charge — there is nothing to refund. If your trial converts to a paid plan and you didn't mean for it to, the first charge is covered by the 24-hour window above.

One-time credit add-ons are refundable within the 24-hour window provided the purchased credits are largely unused. Once add-on credits have been substantially spent, that purchase is no longer refundable.

Except where required by law or expressly stated here, charges are non-refundable after the 24-hour window. Cancelling a subscription stops future renewals; you keep access until the end of the paid period, but past charges are not refunded. When a paid plan ends, unused plan credits may be cleared.

Email us and we'll take care of it:

• Write to support@botseen.com from the email on your account.
• Include your workspace name and the charge or receipt you'd like refunded.
• Send it within 24 hours of the charge to qualify for the guaranteed refund.

Approved refunds are processed through Polar to your original payment method. It can take several business days for the refund to appear, depending on your bank or card provider. You'll receive confirmation once it's issued.

Anything unclear about a charge or refund? Contact support@botseen.com and we'll help. This policy is part of, and should be read alongside, our Terms of Service.